Customer Service Coordinator

Job in Bristol, Bristol County, BS483, England, UK

Listing for: Signature Recruitment Limited

Full Time, Part Time, Seasonal/Temporary position
Listed on 2026-06-08

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Office Administrator/ Coordinator

Salary/Wage Range or Industry Benchmark: 13.85 - 14.87 GBP Hourly GBP 13.85 14.87 HOUR

Customer Service Coordinator Bristol (BS1) £27,000 - £29,000 DOE Temporary

Temporary: 3-6 months

Salary: £13.85 - £14.87 per hour, (£27,000 - £30,000 FTE)

About the Role

I'm working with a valued client to recruit a Customer Service Coordinator to join their friendly and fast-paced team in Bristol. This Customer Service Coordinator role is a fantastic opportunity for someone who thrives on organisation, communication, and delivering an excellent customer experience. You'll play a key part in ensuring customer issues are resolved efficiently while managing multiple stakeholders.

Key Responsibilities

Act as the main point of contact for customer queries via phone and email
Coordinate subcontractors to resolve defects and issues
Manage and prioritise workload to meet SLAs and deadlines
Follow up on outstanding works to ensure timely completion
Maintain accurate records on internal systems and databases
Work closely with internal teams and site staff
Monitor KPIs and ensure targets are achieved
Ensure health and safety standards are followed

What We're Looking For

Previous experience in customer service, coordination, or scheduling roles
Strong written and verbal communication skills
Ability to multitask and manage changing priorities
Empathetic and professional approach to customers
Experience with in housing, property, or construction environments (desirable)
Good knowledge of Microsoft Office (especially Excel)
Highly organised and proactive

Location & Working Hours

Based in Bristol (BS1), this role is office-based initially, with hybrid working available after onboarding.

37.5 hours per week:
Monday-Thursday 8:30am-17:00pm, Friday finish at 16:00pm.

Why Join?

Friendly and supportive team environment
Training and development provided
Free parking available
Opportunity for contract extension

Call to Action

If you're interested in this Customer Service Coordinator role, get in touch with Jasmine at Signature Recruitment today to apply or find out more.