Accessible Vehicle Specialist; FTC​/Secondment

About The Role

Motability Operations are currently recruiting for an Accessible Vehicle Specialist to join our team in Bristol on a 9-12 month FTC/Secondment. As part of the Accessible Vehicles team, you will deliver practical, commercially sound solutions for customers with complex mobility needs. You will manage partner relationships, resolve queries, and ensure accessible vehicle solutions are delivered efficiently, consistently, and with a strong focus on customer outcomes.

• Manage and resolve partner queries efficiently, coordinating with internal teams where needed
• Support field‑based colleagues to achieve strong customer outcomes
• Build and maintain effective relationships with manufacturers, installers, and partners
• Maintain and communicate accurate quarterly pricing for adaptations
• Audit and process partner invoices with high attention to detail
• Produce monthly reporting within your specialist area
• Assess when costs should be covered, balancing customer needs and business impact
• Manage budget exceptions, including negotiations with the Motability Foundation where required
• Contribute to continuous improvement of processes and the end‑to‑end customer journey
• Support a smooth application‑to‑handover experience for customers

You are a proactive problem‑solver who can operate effectively in a fast‑paced, evolving environment. You take ownership, make sound decisions, and communicate clearly with a range of stakeholders. The successful candidate will be commercially aware while maintaining a strong focus on customer outcomes. They will be able to analyse information effectively and make confident, well‑reasoned decisions, while also challenging existing processes and identifying opportunities for improvement.

They will work collaboratively across teams, supporting colleagues when required, and demonstrate the ability to manage competing priorities and meet deadlines in a fast‑paced environment. Strong communication skills are essential, with the ability to engage professionally and effectively with stakeholders at all levels. The candidate will also be resilient under pressure, maintaining a proactive and positive approach when faced with challenges.

• Strong understanding of accessible vehicles and products
• Experience in improving customer or partner processes
• High attention to detail and accuracy
• Strong organisational and planning skills
• Confident communication via phone and email
• Ability to work effectively in a fast‑paced environment
• Commercial awareness
• Proficient in Excel

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry‑free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included.

We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on‑site at our offices and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2‑days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, you can expect:

• An annual discretionary bonus
• 15%…