Senior Housing Complaints Resolution Specialist

Stonewater is looking for a Specialist Resolution Caseworker to join their Customer Resolution team in the United Kingdom. In this role, you'll manage complex, high-risk complaints by acting as a single point of contact for customers. Your responsibilities will include leading investigations and ensuring effective resolutions while restoring trust and influencing service improvements.

The ideal candidate will have significant experience in complaints handling within social housing and excellent communication skills. Stonewater values equality, diversity, and inclusion in the workplace.