Reservations Consultant

Do you thrive in a fast-paced environment and love delivering exceptional service? Join our team as a Reservations Consultant and help us create seamless stays for our guests!

Requiring outstanding attention to detail and exceptional customer service skills, you will be responsible for accurately recording bookings and finalising guest arrivals across our Operated and Agency offerings.

You will act as the first point of contact for guest requests, concerns and enquiries, ensuring every interaction is handled professionally and efficiently. Working closely with our Operations and Client Relations teams, you will help deliver an exceptional experience for our clients, guests and property partners.

• Managing telephone and email enquiries in a prompt and professional manner, ensuring accuracy and attention to detail at all times
• Following all reservation procedures and ensuring that booking information and guest details are accurately recorded on our CRM systems
• Acting as a daily liaison point for guests, bookers and service providers to ensure all requirements and expectations are managed effectively
• Proactively contacting guests prior to arrival to confirm booking details and coordinate any special requests
• Supporting guests with requests, concerns and issues, working promptly to resolve matters and deliver exceptional service
• Maintaining excellent product knowledge of our apartments, amenities, services and local area information
• Monitoring upcoming VIP and priority arrivals and ensuring all relevant teams are informed accordingly
• Managing booking amendments including extensions, reductions and cancellations
• Completing administrative tasks and coordinating arrival information for group bookings
• Liaising with relevant contacts throughout group stays to ensure smooth service delivery
• Supporting the Reservations Manager and Client Relations Team with ad hoc requests as required
• Ensuring every interaction reflects our commitment to looking after people

• Up to £27,000 per annum (depending on experience)
• 31 days holiday + an additional day each year
• 5-night stays in Portland’s London apartments
• Portland Birthday Perks
• Training opportunities
• Mental health support
• Critical Illness Cover
• Company socials
• Benefit enhancements each year you work at Portland