Service Advisor

Bristol City Centre Location

£27,000

Brook Street are currently recruiting on behalf of our automotive client for a Service Advisor to join their busy and customer‑focused team in Bristol.

This is a fantastic opportunity for someone with strong customer service experience who enjoys working in a fast‑paced environment and takes pride in delivering an exceptional customer experience.

As a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing and repairs. You'll play a key role in ensuring a smooth customer journey from initial enquiry through to completion, providing clear communication and outstanding service at every stage.

• Act as the main point of contact for customers, delivering a friendly and professional service
• Manage vehicle bookings for servicing, maintenance, and repairs
• Liaise with the workshop team to ensure efficient workflow and timely updates
• Clearly explain any work required, providing transparent advice and solutions
• Prepare and manage job cards, invoices, and related administrative tasks
• Maintain accurate customer and vehicle records
• Identify opportunities to recommend additional services where appropriate
• Ensure a high standard of organisation and attention to detail across all tasks

• Previous experience in a customer service or automotive environment (Service Advisor experience desirable)
• Excellent communication skills with the ability to explain technical information clearly
• Strong organisational skills and the ability to multitask in a busy setting
• Confident using IT systems and digital tools
• A proactive and customer‑focused approach
• High attention to detail and accuracy
• Full UK driving licence (essential)

Monday to Friday: 8:00 am – 6:00 pm (1‑hour lunch)
Saturdays on a rota: 8:30 am – 2:30 pm

• Competitive salary of £27,000
• 22 days annual leave plus bank holidays (increasing with service)
• Company pension scheme
• Employee discount and benefits schemes
• Wellbeing support services
• Health‑related benefits including eye care and seasonal vaccinations

• You must have the right to work in the UK
• Driving licence checks will be carried out as part of the recruitment process