Receptionist, Customer Service​/HelpDesk

Receptionist

Hospitality expert, paddle tennis enthusiast

You bring your expertise, enthusiasms, and curiosities; we’ll provide a space to play.

Part‑time receptionist at Mad Swans in the Mendips (Farrington Gurney, Bristol). Working at least 20 hours a week, including weekends and evenings, with earnings of £12.15‑£14.00 per hour, including TRONC (Tips).

• Greeting guests and creating a positive first impression.
• Checking guests in and out efficiently.
• Providing information about all facilities and services.
• Assisting with guest enquiries, questions, and requests.
• Handling guest feedback and issues in a timely manner and escalating when necessary.
• Managing bookings and table reservations.
• Upselling activities and the Topflight Loyalty Scheme.
• Handling telephone calls and emails.
• Following standard operating procedures and working closely with the Reservations Manager.
• Promoting a welcoming and loyal customer base through rapport building.

• Previous reception or hotel experience (essential).
• Proficiency in Microsoft Office.
• Excellent communication and interpersonal skills.
• Attention to detail and organisational ability.
• Confidence, outgoing appearance, and well‑presented.
• Ability to multi‑task and work in a fast‑paced environment.
• Self‑driven, motivated, proactive, positive, and resilient.
• Eligibility to work in the UK (no sponsorship).

On‑site at Marsh Lane, Farrington Gurney, Bristol, BS39 6TS
.

Operational hours: 8:00 am – 10:00 pm. Shift times vary across the week.

• Tips & Service Charge.
• Free parking.
• Free employee meals while on shift.
• Wage streaming (access pay before payday).
• Employee discounts on food, sports, activities, cabins, and retail shop.
• Reward & recognition initiatives.
• Team social and well‑being activities and events.
• Employee referral scheme bonus.
• Company merchandise (water bottle, hoodie).
• Plant your own tree at Mad Swans.

Mad Swans is an equal opportunity employer. We do not discriminate on the basis of race, colour, religion, gender, national origin, age, disability, or any other characteristic protected by law.