One Stop Shop Customer Care Officer

One Stop Shop Customer Care Officer – Castleford

This is a temporary role with a rate of £13.26 per hour.

Reference number: 376001

The successful candidate will handle customer enquiries for all council services, including those from vulnerable customers. Tasks include resolving complex and challenging enquiries at the first point of contact, gathering and verifying information, identifying suitable support agencies within the community, updating computer records, and providing advice on legislation‑driven services such as Council Tax, Housing, and Housing Benefit.

All work will be carried out in accordance with relevant legislation, policy, and the operational service plan.

Please apply on our website with your CV or email your CV to quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy and is an Equal Opportunities Employer. All roles may be subject to pre‑employment checks including references.