EYSEN Assessment Coordinator

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Full details of the job.

Vacancy Name

Vacancy Name EYSEN Assessment Coordinator

Vacancy Number

Vacancy Number VN2779

Location City

Location City Bristol

Employment Type

Employment Type

Permanent

We’re a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE’s ‘Golden Thread’ (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

• Ensure that there are effective processes in place to enable efficient and uniform assessment work and to produce high quality assessment experiences for all stakeholders
• Respond to enquiries through various platforms including Zendesk, email and phone calls within SLA
• Ensure that assessment-related queries are acknowledged and dealt with promptly, efficiently and courteously within SLA
• Provide technical support to participants and associates and resolve user issues with the ePortfolio system
• Set up assessment contracts and purchase orders for associates
• Track participant progress, providing support and encouragement through to completion of programme.
• Maintain accurate records of assignment submissions, dates, and outcomes; deferrals; extensions; withdrawals; and assessor changes
• Process and check assessment paperwork and uploaded documents to ensure completeness and adherence to requirements.
• Monitor the marking process and ensure all assessors are complying with assessment timescales
• Communicate deadline information to participants and ensure adherence to the assessment timescale, in line with the EYSEN delivery plan
• Liaise with the awarding body regarding candidate outcomes
• Provide candidates with certification and any other appropriate feedback within the stated time frames
• Manage data and produce reports relating to assessment progress, outcomes, success rates and any other data relevant to assessment
• Check and approve invoices for assessors and any other assessment-related costs
• Work across CAPS team with processing applications to ensure completeness and eligibility, responding to event and group enquiries and any other CAPS application and on programme support as required / agreed with line manager
• Undertake any other tasks as appropriate and agreed with line manager
• Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning
• Adhere to Best Practice Network and Supporting Education’s policies and standards

• Be reliable, hardworking and professional
• Have proven customer service-related experience
• Possess an excellent customer service manner, both written and spoken
• Have the ability to organise, plan and prioritise time and tasks effectively
• Work well under pressure with the ability to deal with issues as they arise
• Be highly competent using MS Office and Teams
• Demonstrate accuracy and attention to detail
• Highly numerate and literate
• Creative, innovative and able to solve problems

• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
• Health Cash Plan, once you’ve passed probation, which includes access to a private GP
• From day 1, free life insurance covering up to x4 your salary
• We’ll both add money into your pension pot after 3 months
• Choose what flexible benefits you want after you’ve passed probation – this could be buying extra holiday, dental, topping up your…