Guest Experience Lead — Front Office

Delta Hotels by Marriott Bristol City Centre is seeking a dedicated team member to engage with guests, ensuring a welcoming atmosphere and smooth check-in/check-out processes. You will respond to inquiries, handle complaints with empathy, and promote hotel services while maintaining excellent customer relations.

The ideal candidate possesses strong interpersonal skills and a positive attitude. Experience in hospitality or customer service is valued, but we prioritize a friendly demeanor. Expect career growth opportunities, extensive staff benefits including training programs and discounts.