Director, Customer Service Transformation & Digital Enablement
Job in
Bristol, Bristol County, BS1, England, UK
Listed on 2026-07-24
Listing for:
Royal Mail
Full Time
position Listed on 2026-07-24
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Royal Mail is embarking on a pivotal transformation of its Customer Service function, seeking a Customer Service Transformation Director to lead a high-profile 18-month programme. The role, based at the London Head Office with hybrid working, aims to modernise a digital-first customer experience, reduce cost-to-serve and unlock new commercial opportunities.
Reporting at Executive level, you will own the transformation roadmap, manage external partners and drive both immediate operational
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