Automotive Service Advisor

Juice Recruitment is delighted to be supporting a thriving, family run automotive business in Bristol, with the appointment of a Service Advisor to join their friendly and close knit team.

Looking for a customer-focused role where no two days are the same? Join a friendly, family-run automotive business where you'll build lasting customer relationships, receive ongoing training, and become a valued member of a close-knit team.

This is an exciting opportunity for an enthusiastic and personable individual who enjoys building relationships with customers and thrives in a varied, fast paced environment. Working as the first point of contact, you will play a key role in ensuring every customer receives an exceptional service throughout their vehicle's journey

• Welcoming customers and carrying out vehicle check ins upon arrival.
• Creating and managing job cards using the internal CRM system.
• Understanding customer requirements and communicating these effectively to the workshop team.
• Providing regular updates to customers via telephone, email and face to face.
• Preparing estimates, invoices and processing payments.
• Explaining completed work and any additional recommendations to customers.
• Ordering parts and supporting stock management where required.
• Maintaining accurate customer records and updating internal systems.
• Building strong, lasting relationships with customers through honest, transparent communication.

• Previous experience within a Service Advisor, Customer Service or Service Administration position.
• Excellent communication skills with the confidence to build rapport with customers.
• A positive, proactive approach and genuine passion for delivering exceptional customer service.
• Good IT skills and confidence using CRM or internal systems.
• A practical or mechanical understanding of vehicles or maintenance would be advantageous.
• The ability to manage multiple priorities within a busy environment.
• A team player who is adaptable and happy to support different areas of the business when required.
• A full UK driving licence together with access to your own transport, or you must live locally, as the site has NO public transport links.

• £26,000 to £35,000 per annum, depending on experience.
• Permanent, full time opportunity.
• Monday to Friday, 8:30am to 5:00pm.
• One in every three Saturdays, 9:00am to 1:00pm, paid at time and a half
  .
• 30 minute lunch break - unpaid, two paid 15 minute tea breaks each day.
• Ongoing training and development.
• Branded workwear provided.
• Employee discounts.
• Free on site parking.
• Complimentary refreshments.
• Friendly, supportive working environment

INDS