German Speaking Customer Services Executive

Job Description:

German Speaking Customer Services Executive

LANGUAGES
German

LOCATION
Bristol, south west England (Hybrid Working Available)

THE JOB
We are hiring for a German Speaking Customer Services Executive to join an international leisure brand company and work as part of a friendly and supportive team.

JOB RESPONSIBILITIES
As a German Speaking Customer Services Executive, you will support both customers and the sales team by managing orders, resolving customer enquiries, coordinating deliveries, and ensuring a seamless customer journey from order through to delivery.

Key Responsibilities:

* Deliver excellent customer service to German speaking customers via email and telephone

* Manage customer orders from receipt through to delivery

* Maintain and update the order book, ensuring customers and sales teams are informed of any changes

* Process customer orders, amendments, cancellations and returns

* Manage customer account portals and online systems

* Liaise with sales, finance, warehouse and logistics teams to ensure orders are fulfilled on time

* Resolve customer queries professionally and efficiently

* Support payment queries and credit control communication

* Provide alternative product solutions where appropriate

* Support key account customers with day-to-day account administration

* Assist colleagues across the customer support team when required

* Maintain accurate customer records using CRM and ERP systems

* Participate in team meetings and contribute to continuous improvement initiatives

CANDIDATE PROFILE, SKILLS & EXPERIENCE

* Fluent German and English (spoken and written)

* Previous experience in Customer Service, Customer Support, Sales Support, Internal Sales, Account Management, Customer Success, Order Processing, Administration, or Office Support

* Excellent written and verbal communication skills

* Strong organisational and time management skills

* High attention to detail

* Positive, proactive and customer-focused attitude

* Ability to prioritise workload and meet deadlines

* Strong Microsoft Office skills, particularly Excel and Outlook

SALARY & BENEFITS

* Competitive salary of £27,600 + bonus of £500 per 1/4

* 25 days annual leave, increasing with service

* Hybrid working – 4 set days in the office per week

* Can purchase up to 1 week of additional annual leave

* Choice of a clothing allowance (£75 per quarter) or gym membership contribution (£200 per year)

* Cycle to work scheme (tax free purchase of a bike)

* Company sick pay

* Pension 3% company contribution, minimum of 5% staff contribution.

APPLY
If you're a German speaking customer service professional looking for your next opportunity in customer support, sales support, account management, administration, customer success, or order processing, we'd love to hear from you.

Submit your CV today and take the next step in your career with an international business that values its people and invests in their development