Part-Time Customer Service Advisor; Driver Care

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We're looking for enthusiastic and customer-focused individuals to join our Driver Care team in Lyde Green on a part time basis.

This is a great opportunity if you enjoy helping people, solving problems and working as part of a close-knit team. Every day is different, and you'll play an important role in making sure our customers receive the help and support they need.

The role is ideal for anyone looking for part-time hours that fit around family commitments, studies or other responsibilities.

• Speaking with customers and responding to queries by phone and other communication channels
• Taking ownership of customer issues and seeing them through to resolution
• Keeping customers updated and managing expectations throughout the process
• Investigating and resolving complaints and service issues
• Recording customer interactions accurately on our systems
• Following up on customer feedback and outstanding actions
• Making outbound calls to customers when needed
• Working closely with colleagues across the business to deliver the best outcome for customers
• Suggesting improvements that could make life easier for our customers or improve the way we work
• Keeping your knowledge up to date through ongoing training

• Previous customer service experience
• Strong communication skills and a friendly, professional approach
• Someone who enjoys helping people and finding solutions
• Confidence dealing with a variety of customers and situations
• Good attention to detail and organisational skills
• A positive attitude and willingness to learn
• Comfortable using computer systems and learning new processes

This is a telephone-based role so important you're happy on the phones and keen to help, with a can do attitude

Working hours are 10:00am to 2:30pm, Monday to Friday

You'll need to be available to attend a two-week full-time induction and training programme

After training, you'll move onto your part-time working pattern

We're aiming for start dates in mid-September

• Pro Rata Salary £27,030
• Competitive pension scheme
• Annual salary review and bonus scheme
• G ive As You Earn (GAYE) scheme
• Employee referral scheme (£1,000)
• Retail discounts programme
• Gym Flex membership options
• Cycle to Work scheme

• Life Assurance
• Health assessment options
• Travel insurance
• Dental insurance
• Critical illness cover
• Personal accident insurance

• 25 days' annual leave + an additional Celebration Day
• 37.5 hour week
• Monday to Friday
• no weekends
• Holiday buy & sell scheme
• Volunteer days
• Time allocated for personal development
• Study support (where applicable)

• Free parking (limited )
• EV charging points
• Bike storage & shower facilities
• Complimentary breakfast
• Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive , enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don't exactly align, we would encourage you to apply regardless!

What's the worst that can happen?!

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration.

We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed.