Zone Assistant

This is an exciting opportunity to work within our brand new flagship building in our new Temple Quarter Enterprise Campus, right next to the historic Temple Meads train station. The Campus is the catalyst for further development within the Temple Quarter regeneration area – one of Europe’s largest regeneration projects and a historic moment for the city.

The building will serve as a hub for the new Campus – providing spaces for teaching and learning, study, research, meeting, civic activities, events and more, as well as providing a new base for a number of academic schools and centres.

The Welcome Zone Assistant is a busy front line role, based within the ‘Welcome Zone’ (reception) area. You’ll be carrying out a range of reception, admin, advisory and operational support duties, whilst always remaining focused on providing excellent customer service. As the first point of contact for students, staff, visitors, partners, and members of the public, you’ll play a pivotal role in creating a welcoming, inclusive, and professional environment.

You’ll be part of a newly formed ‘Service Delivery’ team which will be critical in making sure the building runs smoothly and all users of the building - students, staff, visitors, commercial partners and members of the public - have a high quality and positive experience.

• Providing a friendly, welcoming and inclusive reception service to all building users and visitors
• As the main information and signposting point in the Temple Quarter Campus, you’ll be responding accurately and appropriately to a wide range of enquiries from lots of different stakeholders, using initiative and systems to find the answers
• Recording and reviewing enquiries and feedback, spotting trends, analysing data, assisting with reports and helping to improve services and processes
• Supporting the building operations by assisting with building safety and compliance tests (i.e. fire alarm testing), emergency evacuations, cleanliness checks, monitoring and reporting equipment and maintenance faults
• Visitor and contractor signing in, directing, issuing keys and access passes
• General administration tasks including ordering supplies, maintaining records, overseeing and approving room bookings
• Supporting major University events such as Welcome Week, Open Days and conferences

• You have experience of providing a high standard of customer service in a front line role
• You enjoy working with people, both as customers and as part of a team
• You’re a natural problem solver who can use initiative and good judgement to handle non‑routine enquiries and unexpected challenges
• You thrive in a busy, fast paced environment and can stay calm and positive when juggling multiple tasks
• You can exercise empathy and sensitivity when required and have previous experience of doing so, sometimes in challenging situations
• You have excellent attention to detail, take pride in your work and complete tasks accurately and efficiently
• You’d enjoy the challenge of working in a new building, campus and team and contributing to shaping the operation and continuous improvements

Work pattern: Part time (14 hours)

Role 1

• Saturday 08:30 - 16:00
• Sunday 09:30 - 17:30

Role 2

• Saturday and Sunday 10:30 - 17:30

Grade: F

School/Unit: Campus Services

This advert will close at 23:59 UK time on:
Thursday 30th July.