Vulnerability Support Specialist

Vulnerability Support Specialist

£26,000 per annum + up to 10% Quarterly Bonus Bristol | Full Time | Monday-Friday

Every day you’ll speak with customers who may be facing financial hardship, illness or unexpected life events if not all three!

You’ll listen.
You’ll understand.
You’ll help them find realistic solutions that allow them to move forward with confidence.

At The Vulnerability Partnership, we believe that behind every unpaid utility bill is a person with a story—not simply an account balance. This isn’t debt collection. It’s helping people find a way forward. That’s why we don’t measure success by pressure or scripts.

We measure success by helping customers reach the right outcome.

You’ll love this role if you…

Enjoy helping people
Like solving problems
Can build trust quickly
Believe difficult conversations can still be compassionate
Want meaningful work

We offer

£26,000 annual salary
Up to 10% bonus of annual salary paid quarterly
Full paid training
Career progression
Subsidised Gym membership
Modern Bristol office
Casual dress
Company events

We value transferable skills from various backgrounds – whether you’ve worked in care, support work, retail, hospitality, call centres or other customer-facing roles, your experience could be perfect for this position.

Job Types: Full-time, Permanent

Benefits:

Casual dress
Company events
Employee discount
Gym membership
Health & wellbeing programme
On-site parking
Referral programme

Work Location:

Office based in person, Bristol City Centre