Road Logistics Customer Service Specialist

Job description:

Are you organised, curious, and great with people? We're looking for a Customer Service Specialist / Sales Coordinator to join our Road Logistics team in Bristol.
This is a pivotal role within the branch, supporting customers, Account Managers, operations, finance, and administration teams. Logistics experience isn't essential - we can teach that. What matters most is your ability to communicate, stay organised, and build strong relationships. This role offers a fantastic opportunity for someone looking to develop towards a future Freight Account Manager position.

• Deliver excellent customer service and build strong client relationships.
• Support a portfolio of Freight Account Managers with customer accounts and queries.
• Coordinate with customers, sales, operations, and finance teams to ensure smooth service delivery.
• Process bookings, shipment information, and related documentation.
• Handle invoice administration and maintain accurate records.
• Resolve customer issues proactively and professionally.
• Support business growth through exceptional customer service.
• Contribute to a positive and collaborative team environment.

• Experience in customer service, administration, hospitality, retail, or another customer-focused role.
• Excellent verba...