Customer Experience Agent (Curve

End Date Monday 24 August 2026 Salary Range £26,200 - £27,530 We support flexible working –  for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share, Reduced Hours

Job Description Summary Curve, recently acquired by Lloyds Banking Group, is combining fintech innovation with the scale and strength of one of the UK's leading financial services organisations. As part of this exciting growth journey, we're recruiting for a number of Customer Experience Agents to help deliver exceptional support to Curve customers while shaping the future of its products and services.

This is an opportunity to join a fast-paced, customer-focused environment where you'll support customers across a range of channels, solve problems, contribute ideas for improvement, and play a key role in delivering outstanding customer experiences.

CUSTOMER EXPERIENCE AGENT SALARY: £22,200 - 27,530 pa

LOCATION:

Bristol

HOURS:

Full time – 35 hours per week WORKING PATTERN:
Hybrid Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our site in Bristol. This role also includes a minimum of one scheduled on-call shift each week, during which you'll support customers who contact us by phone. We're expecting a high level of interest and may withdraw the vacancy before the advertised closing date if sufficient applications are received.

Curve recently became part of Lloyds Banking Group, creating a unique opportunity to combine fintech innovation with the strength and reach of one of the UK's leading financial services organisations. As the Group accelerates towards its 2030 ambitions, Curve represents an exciting opportunity to help transform how millions of customers manage and move their money. While you'll work as part of the Curve business, employment for this role will be with Lloyds Banking Group, giving you access to the development opportunities, benefits and support available across the Group.

At Curve, we're redefining the way people manage their money. We combine spending, payments and financial insights into one seamless experience, helping customers stay in control of their finances. With Curve you can spend from all your accounts, track your spend behaviour, see unique insights - all with additional security to help keep your money safe. Curve puts you in control of your money in one beautiful place for the first time.

We're looking for multiple customer experience (CX) agents who are passionate about delivering exceptional customer experiences. You'll support customers across multiple channels, solve complex problems and help shape the future of our products by sharing customer feedback and insights. This is a great opportunity for someone who enjoys learning, problem-solving and making a visible impact in a fast-moving environment.

• Responding to customer enquiries through email, live chat, social media and telephone channels.
• Investigating customer issues and working with specialist teams to find solutions.
• Supporting customers with product and account queries across the full Curve ecosystem.
• Identifying ways of improving the overall customer experience, and sharing customer feedback to relevant teams to help improve products, services and processes.
• Keeping up to date with new product features, policies and operational changes.
• Contributing to a collaborative team environment and supporting colleagues when needed.

We know talent comes from many different backgrounds, experiences and career paths, and we're committed to building a diverse and inclusive team.

• Customer Service
  - Strong customer service experience delivering high-quality customer support, ideally with exposure and understanding of financial products.
• Accountability, Problem Solving & Resolution – Taking ownership of customer enquiries, using sound judgement and strong problem-solving skills to investigate issues, resolve customer concerns and deliver positive outcomes.
• Adaptability
  - Adjusting your approach, priorities and…