Travel Administrator - Japenese Speaker

Position: Travel Administrator - JAPENESE SPEAKER
I'm currently recruiting for a Travel Experience Administrator to join a well-established client in Bristol on a temporary basis to support travellers exploring Japan.

Working hours:

Friday–Tuesday (off: Wednesday & Thursday) / 8:30am-5:00pm during BST until 25 Oct, 8;00am-5:30pm during GMT Hourly rate is £14.30 per hour.

Key responsibilities:

Communicate with suppliers in Japanese via fax, telephone, and email Coordinate with the Customer Experience Team on customer experience issues Recording actions taken in TESS, our customer experience ticketing system Troubleshoot with our suppliers during service disruptions – earthquakes, typhoons etc Liaise with service providers to ensure seamless service delivery Research and identify new suppliers for restaurants and experiences Respond to simple customer enquiries when appropriate to ensure a positive client experience We’re looking for someone who:
Passion for helping people and a proactive approach to continuous improvement. Ability to communicate professionally and smoothly with suppliers, build trust, and work empathetically and effectively Overseas living or work experience Experience in customer service roles Strong interest in travel and tourism (professionally or personally) Experience using databases (CRM, reservation systems, etc.) Native-level Japanese with business-level English (TOEIC 750), or native-level English with near-native Japanese proficiency (JLPT N1 or equivalent)

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