Customer Service Executive

Customer Service Executive

📍 Bristol City Centre

💷 £27,500 per annum

🕒 Full-time | Immediate Start Available

Hybrid Role

About the Company

Our client is a well-established manufacturing business that produces and delivers food packaging solutions to a wide range of companies across the UK. They are looking for a Customer Service Executive to join their friendly and supportive team based in central Bristol.

The Role

As a Customer Service Executive, you will play a key role in ensuring customers receive an excellent service throughout the order process. You will be responsible for processing orders, coordinating deliveries, and providing support via phone and email.

Key Responsibilities

Processing customer orders accurately and efficiently
Taking orders via telephone and email
Arranging and coordinating deliveries
Maintaining accurate customer records on the CRM system
Responding to customer enquiries and providing excellent customer service
Ensuring a high level of attention to detail at all times
Liaising with internal departments to ensure smooth order fulfilment

Skills Required

Previous order processing experience
Experience taking orders via phone and email
Ability to arrange and coordinate deliveries
Strong attention to detail
Good IT skills and confidence using computer systems
Excellent communication and customer service skills

Experience Desired

Previous experience using a CRM system
Customer service, call centre, or telephony-based experience
Experience working in a fast-paced environment

Working Hours

Choose between:

7:00am - 3:30pm or
8:00am - 4:30pmBenefits

✅ 20 days annual leave plus bank holidays

✅ Additional week off during the Christmas shutdown

✅ Your birthday off every year

✅ Up to 5% employer pension contribution

✅ Immediate start available

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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