Customer Experience Coordinator
Listed on 2026-09-12
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Customer Service/HelpDesk
Customer Service Rep
We’re on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Bristol! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service. We need someone who can commit to working 19.5 hours over two days per week and 1 in 4 weekends.
What we’re looking forWe're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets.
Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression!
Our ideal candidate will be very comfortable approaching our customers, armed with a big smile and the determination to make each customer's experience with us the best it can possibly be.
To support you in your role, we'll make sure you receive the best training. You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
To attract and retain the best in the business, we offer a great range of benefits, including:
- Profit share bonus
- Long service recognition
- Income protection
- Surgery discounts
We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.
Our state-of-the- art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.
We’re continually investing in developing our growing team and there's never been a better time to join us!
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