Workplace Lead

WORKPLACE EXPERIENCE LEAD

ISS | Government Property Agency | Bristol

Are you passionate about creating exceptional workplace experiences and making a real difference to how people experience their working environment?

ISS is looking for a confident, customer-focused Workplace Experience Lead to join our Government Property Agency account in Bristol.

THE ROLE

You’ll be the key point of contact for customers, colleagues and visitors, acting as a trusted ambassador for ISS and the GPA. You’ll take ownership of the workplace experience, build strong relationships and ensure the environment is welcoming, safe and delivered to a consistently high standard.

Working closely with operational teams, suppliers and stakeholders, you’ll resolve issues, improve services and introduce initiatives that enhance wellbeing, productivity and workplace culture.

KEY RESPONSIBILITIES

• Act as the “go-to” person for customer queries and requests.
• Build strong relationships and proactively understand customer needs.
• Lead and continuously improve the workplace and customer experience.
• Maintain high workplace standards, identifying and resolving issues.
• Coordinate suppliers and oversee workplace standards, signage and meeting rooms.
• Provide first-line support for meeting room and AV issues.
• Support emergency procedures, occupancy management and workplace audits.
• Lead community and engagement initiatives.
• Conduct regular workplace checks and building tours.
• Champion health, safety, wellbeing and continuous improvement.

ABOUT YOU

You’ll ideally have:

• Experience in workplace experience, hospitality, facilities, soft services or operations.
• Excellent communication and stakeholder management skills.
• Strong organisational skills and the ability to manage competing priorities.
• Confidence working in a high-profile and confidential environment.
• Strong Microsoft Office and digital platform skills.
• A proactive, positive approach with a keen eye for detail.
• A genuine passion for customer experience, innovation and creating great workplaces.
• First Aid and IOSH are desirable, but training can be provided.

If you’re passionate about people, places and delivering exceptional workplace experiences, we’d love to hear from you.

Apply now to join ISS and help shape an outstanding workplace experience in Bristol.