Customer Service Coordinator

Customer Care and Order Processing Coordinator

Location:

King's Lynn

Hours:

Monday to Friday, 8:00am to 5:00pm Salary:
Up to £30,000 Our client is a growing, customer-focused business looking to recruit a Customer Care and Order Processing Coordinator to join their supportive team in King's Lynn. This is a varied position combining customer service, order processing, administration, and logistics coordination. You'll play a key role in ensuring customers receive an outstanding experience from initial enquiry through to delivery and after-sales support.

Key Responsibilities Respond to customer enquiries via telephone, email, and online channels. Deliver a professional and positive customer experience at all times. Build and maintain strong customer relationships. Provide effective after-sales support and resolve customer queries. Process customer orders accurately and efficiently. Maintain customer and order information within company systems. Track orders from receipt through to delivery. Process returns and maintain accurate documentation.

Liaise with warehouse and operational teams to ensure timely order fulfilment. Monitor deliveries and proactively update customers. Investigate and resolve delivery or order discrepancies. Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency. Skills and Experience Required Previous experience in customer service, order processing, sales support, or administration. Strong organisational and time management skills. Excellent verbal and written communication abilities.

Ability to manage multiple priorities in a fast-paced environment. Accurate administration and data entry skills. Experience handling customer issues and delivering effective resolutions. Strong attention to detail and problem-solving skills. Proficient in Microsoft Outlook, Excel, and Word. Experience using CRM and/or ERP systems. Ability to work independently and as part of a team.

Desirable Experience Business Administration qualification or Customer Service NVQ.

Experience with in manufacturing, industrial, wholesale, distribution, or similar sectors. 2 years' experience within customer service, administration, finance support, or data-entry environments. Personal Attributes We're looking for someone who is:
Friendly, professional, and reliable. Customer-focused and highly organised. Adaptable and resilient. A confident communicator. Positive, proactive, and solution-oriented. Comfortable working in a busy environment. What's on Offer? Supportive and friendly working environment. Varied role with responsibility and autonomy. Opportunity to join a growing and customer-focused business. Long-term career development opportunities for the right individual.