Customer Service​/HelpDesk Coordinator, Customer Service Rep

Coordinator | Bristol | £13.45 per hour | Temporary About the Role Signature Recruitment is looking for a Coordinator. You’ll play a key role in supporting learners and employers throughout the application, enrolment, and funding journey. Working closely with enrolment, sales, marketing, partnerships, and finance teams, you’ll will help deliver an outstanding customer experience while ensuring funding processes are completed accurately and efficiently.

Key Responsibilities Confirm eligibility requirements and process programme applications Respond to enquiries via phone, email, and customer service platforms Maintain accurate learner, funding, and invoicing records Manage Apprenticeship Service accounts and learner cohort information Monitor withdrawals and deferrals, providing appropriate support Track progress against KPIs and contribute towards conversion targets Collaborate with internal teams to coordinate applications and learner onboarding What We're Looking For Previous customer service experience Excellent written and verbal communication skills Strong organisation and time management abilities Ability to prioritise workloads in a fast-paced environment Confidence using Microsoft Office and Teams Excellent attention to detail and accuracy A professional, proactive, and solutions-focused approach Location & Working Hours

Location:

Bristol Working Pattern:
Hybrid Temporary: starting next week for 3 months Why Join? Join a collaborative and supportive team environment Develop specialist knowledge of apprenticeship funding Hybrid working arrangement Opportunity to make a positive impact on learner journeys Call to Action If you're a customer focused coordinator seeking your next temporary opportunity, we'd love to hear from you!