Retail Service Managers

Retail Service Managers – Bristol

Join the Journey.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so,
Cross Country is looking for enthusiastic Retail Service Managers to join our dynamic team based in Bristol
.

As a Retail Service Manager , you will be the face of Cross Country onboard our trains – providing a warm welcome, delivering a high-quality at-seat catering service throughout the train or from the onboard shop, and making every journey a positive experience for our customers.

From serving refreshments in Standard Class to offering complimentary service in First Class
, you will play a key role in ensuring passengers travel in comfort and style.

• Starting salary : £26,888 , rising to £34,061 after successful training (based on a 38-hour week)

• Permanent, full-time position with great career prospects

• Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).

• Opportunities to grow within a national transport brand.

We are not just hiring for a role — we’re hiring the right people. Here’s what success looks like:

• Excellent people skills – confident, approachable, and great at connecting with customers.

• Customer service driven – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.

• Strong work ethic – reliable, consistent, and committed to high standards.

• Team player – work seamlessly with onboard crew and local colleagues.

• Flexible – able to work early mornings, evenings, weekends, and bank holidays.

• Well-presented – professional appearance that reflects our brand.

• Personality – we want authentic, energetic individuals, not robots!

• You must live within 1 hour’s commute of Bristol and be able to travel at unsocial hours reliably.

At Cross Country
, we’re committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.

• Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.

• Pension is defined benefit, so contributions can vary but benefit is fixed and inflated each year.

• Free travel on Arriva Rail services (Cross Country, Chiltern and Grand Central)

• 75% off travel on other UK rail companies

• Discounted European rail travel after one year.

We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

Please note, successful applicants will be required to attend a medical and have a DBS check.

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