Senior Ombudsman & Escalated Complaints Leader
Listed on 2026-09-29
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Banco Santander UK seeks an Ombudsman & Escalated Complaints Team Leader to head a specialist team handling complaints referred to the FOS. You will lead, coach, and develop staff while guiding complex cases to fair, well-evidenced outcomes.
You’ll use FOS insights to drive improvements, monitor KPIs and collaborate with stakeholders across Customer Relations and Risk to reduce escalations.
For the Senior Ombudsman & Escalated Complaints Leader position at Banco Santander SA, we are reviewing applications now.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Ombudsman & Escalated Complaints Leader role in the description above.
We appreciate your interest in this position.
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