Service Advisor

We are working in partnership with a highly respected motor trade business in the Bristol area, seeking to recruit an experienced Service Advisor to join their successful aftersales department.

This is a fantastic opportunity to join a well-structured, customer-focused business that prioritises employee satisfaction and development.

A key benefit of this role is the staggered working pattern, offering a more flexible and modern approach to aftersales hours - ideal for maintaining a better work-life balance.

As a Service Advisor, you'll be the main point of contact for customers throughout their service journey - from booking and check-in through to handover and follow-up.

Managing service, MOT, and repair bookings

Providing timely updates and clear explanations to customers

Liaising with workshop technicians to ensure accurate job progression

Promoting additional services and service plans where appropriate

Handling invoicing, admin, and warranty claims

Maintaining high standards of customer satisfaction and retention

Previous experience as a Service Advisor in a main dealer or independent garage

Excellent communication, organisation, and customer service skills

Confident working in a fast-paced, customer-facing environment

Good understanding of DMS/booking systems (e.g. Kerridge/CDK)

Full UK driving licence required

Up to £32,000 basic salary (depending on experience)

Realistic OTE of £35,000

40-hour week with a staggered shift rota:

8:00am – 4:30pm

9:00am – 5:30pm

9:30am – 6:00pm

Saturday rota: 1 in 3 (8:00am – 1:00pm)

Manufacturer training and development support

Positive, team-oriented working environment

Staff discounts and company benefits