Natural England Customer Service Officers

Customer Service Advisor - Natural England

Bristol
£13.30 per hour
Strong call centre / telephone-based customer service experience required
4 positions available

Are you an experienced Customer Service Advisor who is confident handling a high volume of telephone enquiries?

We're looking for four experienced customer service professionals to support Natural England
, providing a friendly, professional and efficient service to customers across telephone and digital channels.

This is a fantastic opportunity for someone who has worked in a call centre, contact centre or telephone-based customer service environment and enjoys speaking with customers, solving problems and delivering a great experience.

• Handling incoming calls to the Natural England general enquiries line
• Providing a professional, helpful and confident service over the telephone
• Responding to customer enquiries via email and online contact forms
• Using internal systems and knowledge resources to resolve queries at first contact wherever possible
• Accurately logging customer enquiries and updating information on the eCase system
• Escalating more complex queries to senior colleagues when required
• Using Premium Copilot to support the drafting of clear, high-quality responses
• Delivering consistently high standards of customer service across every interaction

Previous call centre, contact centre or telephone-based customer service experience is essential.

You'll also need:

• Excellent telephone manner and communication skills
• Confidence dealing with a variety of customer enquiries
• A genuine passion for delivering excellent customer service
• Strong problem-solving skills and the ability to remain calm under pressure
• Confidence using multiple IT systems while speaking with customers
• Good written communication skills
• The ability to listen, understand customer needs and provide clear solutions