One Stop Shop Customer Care Officer
Listed on 2026-10-27
-
Customer Service/HelpDesk
Clerical, Bilingual -
Government
Bilingual
One Stop Shop Customer Care Officer needed in Castleford
This is a temporary role and the rate is £13.26ph
The reference number is: 376001
The successful candidate will be dealing with customer enquiries for all council services from a range of customers, some whom may be vulnerable. The post holder will resolve complex and challenging enquiries at the first point of contact, gather information and verify supporting evidence and consider other support agencies available for customers within the community and will update computer records as appropriate and provide advice on legislation driven services such as Council Tax, Housing and Housing Benefit enquiries.
All work will be undertaken in accordance with legislation, policy and the operational service plan of the section.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
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