Guest Experience Manager; GXM

Pattern of work:
Monday to Friday (13:00 - 19:00)

Closing Date: 09/11/2026

Job

We are looking for a proactive, polished, and personable Guest Experience Manager to lead the Front of House experience. You’ll be the sole ambassador of the building, setting the tone for a premium and professional space.

We are seeking an exceptional Guest Experience Manager to deliver a first-class, hospitality-led experience within a prestigious corporate office.

As the key Front of House professional, you will create outstanding first impressions, manage daily reception operations and build strong, trusted relationships with tenants, clients and stakeholders.

Reception UK (RUK) is an established reception and concierge service; we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service.

The GXM is responsible for the quality of the service provided, ensuring that they create a positive 5-star impression for all organisations. They are required to prioritise their own day to day work and will refer complex problems or queries to their Building Manager/Line Manager/Facilities Manager.

As the key Front of House resource, the GXM will provide a welcoming, helpful and professional first point of contact to all callers and visitors-First impressions are extremely important.

Provide a high-quality service that ensures that a positive impression is given whilst remaining proactive when faced with problems or queries.

Answering all incoming telephone calls and resolving queries ensuring accurate, comprehensive, and relevant information is provided. Ensure all callers feel valued and prioritised and where colleagues are not available or point of reference not clear, take messages and provide a follow up.

Meet and greet all visitors to the building (colleagues, managers, tenants, landlord representatives and members of the public), providing a friendly, efficient, timely, professional, and welcoming environment. Direct to appropriate facilities or staff member as required.

Ensure the daily list of visitors is kept in reception and that all visitors sign in and out of the building.

Key management procedures must be adhered to.

Keep the reception area well presented, tidy and uncluttered, ensuring the reception administration is up to date.

Monitoring and ordering office supplies and maintaining office equipment in the reception area.

Assist the Office Manager in the day-to-day running of the building to deliver operational activities in line with agreed service levels/management agreements, associated legislation and compliance.

A clear focus will be applied to general management of the building, security, safety, compliance and managing contractors.

Contractors
- Oversee any works that may take place, inspect and report back to FM once works are completed, ensuring tenants are updated on client’s request.

Monthly newsletters are to be agreed with client, ensuring they are informative, fun, interactive and elevates tenant liaison.

Know your area- restaurants, pubs, nearest station with directions and any local areas of interest.

Provide discounts with local amenities for tenants.

Minimum 2 x pop up stalls to be arranged for reception area per month.

The GXM will assist with ensuring that Health and Safety procedures are strictly adhered to and maintain and produce up to date Health and Safety records, e.g. near misses, accidents, incidents, observations.

Ensure all visitors are directed to their correct destinations within the building after signing…