Emergency Operation Centre Officer​/Night x4

Job reference VAC
008950 Date posted 09/10/2026 Final date to receive applications 02/11/2026 Location 100 Temple Street Redcliffe Bristol BS1 6AN
Salary BG9: £33,119 - £35,570 pro-rata Package Blank Contractual hours 37 Basis Full time Job category/type Administration, Customer Services Attachments Job  A Day in the life of an Emergency Operation Centre  Person

Job description

• 1 x Permanent, Full Time, Night Role, working 19.30pm - 07.30am
• 1 x Permanent, Part Time, Night Role, 19.25 hours per week working 19.30pm - 07.30am
• 1 x Fixed Term for 12 months, Full Time, Day Shift Roles, working 07.30am – 19.30pm, covering sickness
• 1 x Fixed Term for 12 months, Part Time, Day Shift role, working 07.30am - 13.30pm, covering secondment
• Night shift full time pattern: 4 days working, 4 days off
• Night shift part time pattern is 2 days working, 6 days off
• Day shift pattern: 2,2,3 or 4 days working, 4 days off (subject to available vacancies)
• For 2,2,3:
• Week 1: 2 days working, 2 days off, 3 days working
• Week 2: 2 days off, 2 days working, 3 days off

Please note all roles include bank holiday and weekend working in line with shift pattern.

We want to recruit people who will deliver the highest level of solution-orientated customer care, in our Operations Centre; whichis astate of the art, multi-purpose

Centre,delivering critical services 24/7 365. The services include

Emergency

Telecareresponse call handling, supporting the most vulnerable;
Out of hour’s emergency call handling for the City, Lone Worker alarms, Security Alarms, and Community Safety (CCTV).

This is a multifunctional role that builds supportive customer relationships, adds value to its services through effective communication and liaison with customers, clients, directorates, and external organisations.

You will be responding to Telecare emergency calls from a range of service users, you will provide reassurance and arrange the appropriate response for the most vulnerable. You will also be operating our Telecare and security alarm platforms, our surveillance camera systems; along with telephony, intercom and radio, car park systems, and concierge services.

You will be required to work creatively in an innovative integrated manner, in line with the scope and vision of the new Operations Centre, ensuring that improved services are delivered to the people of Bristol and beyond; and will ensure excellent communication, customer service, and accuracy, and will include liaising with the public and internal and external customers, as well as usingyour own initiative to solve problems.

Good IT skills and confidence in the use of Microsoft Office are also needed.

You will be working in a 24/7 emergency critical response environment, with the requirement to work across different shifts patterns.

Please note that this post is subject to Police vetting (NPPV2 FULL) and an Enhanced DBS Check. If this is not met vetting clearance will not be given

3-year residency is a requirement of police vetting. If you do not have 3 year residency you will not clear police vetting. This will be asked at interview, if you do not meet this criteria the interview will not commence.

More details on the police vetting is available here:
Police vetting | Avon and Somerset Police Right to work checks are required. This role is NOT a sponsored role and does not come under the 'skilled worker occupation' list within additional working hours under sponsorship.

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.

Join us and you’ll receive an excellent rewards package including membership of the Local…