Customer Service Executive

Enjoy helping people? Come and join our team. Tildenet is a leading supplier of gardenware, horticultural, sport, and industrial textiles. We're looking for a friendly, organised and enthusiastic Customer Service Executive to join our Bristol Consumer team, supporting customers of our well-known gardening brands, including Agriframes and Haxnicks. You'll be part of a busy, supportive team, helping customers with everything from product enquiries and orders to resolving problems and ensuring a positive shopping experience.

We're looking for someone who enjoys working with people, communicates confidently and takes pride in getting things right. Previous customer service experience is important, but so is a positive attitude, good judgement and a willingness to learn. Why work for Tildenet? Tildenet is an established, growing business with an international reach and a diverse portfolio of respected brands across gardening, horticulture, sport and industry.

We offer more than just a job: A welcoming, supportive team - work alongside colleagues who share knowledge and help each other succeed. Great brands and interesting products - represent established names in gardening and outdoor living. Variety in your working day – no two days are quite the same, with opportunities to develop your skills and make a genuine difference to our customers.

Room to grow – develop your experience within a business with a wide range of departments and opportunities. A comfortable working environment – modern Bristol offices with a communal garden area. Employee benefits – including a healthcare plan, company pension and Cycle to Work scheme.

Interested in joining us? About the Role You will be responsible for handling enquiries, processing orders, and ensuring a positive customer experience. The role also involves supporting escalations to resolve complaints and process improvement.

Key Responsibilities Provide excellent service to consumer customers by handling enquiries via phone, email, and online. Process orders accurately and efficiently in the CRM/ERP system. Log and track customer interactions, ensuring timely updates. Support the resolution of complaints and escalate issues as necessary to upper management and internal departments. Maintain accurate credit tracking. Work with Sales and Operations to ensure seamless customer experiences.

Contribute to continuous improvement initiatives in customer service processes. Person Specification Experience in a customer service, retail or contact centre environment speaking direct to consumer. Strong communication skills, written and verbal. High attention to detail and accuracy Good IT skills, including CRM and Microsoft Suite, particularly Outlook and Excel Ability to manage workload and meet deadlines under pressure Positive and professional attitude with strong problem-solving ability.