Customer Service Operator

Customer Service & Operations Administrator Avonmouth, Bristol | £23,000 per annum | 30 hours per week over 4 days Are you an organised, customer-focused administrator looking for a varied role within a friendly and supportive team? We are seeking a proactive Customer Service & Operations Administrator to join our busy office in Avonmouth. This is a fantastic opportunity for someone who enjoys providing excellent customer service, managing administration and keeping operations running smoothly in a fast-paced environment.

No previous logistics or shipping experience is required. Full training will be provided. We are looking for someone with strong administrative skills, a positive attitude and the ability to manage their workload independently.

The Role This is a varied office-based position where no two days are quite the same. Responsibilities will include:
Responding to customer enquiries via email and telephone Preparing quotations and following up on outstanding enquiries Booking collections and deliveries Tracking shipments and providing customer updates Preparing customs and commercial documentation Assisting with operational administration Monitoring customer feedback and online reviews Providing general office and administrative support Working closely with colleagues to ensure a smooth customer journey from enquiry through to delivery About You We would love to hear from you if you:
Have previous administration, office support or customer service experience Communicate confidently and professionally Have excellent written and verbal English skills Are confident using Microsoft Office and learning new systems Possess strong organisational skills and attention to detail Can prioritise your workload effectively Are reliable, proactive and self-motivated Enjoy working as part of a small, close-knit team Thrive in a busy environment and can manage a high volume of emails and enquiries Hours & Flexibility 30 hours per week across 4 days Flexible working pattern, Monday to Friday Consistent working days each week Flexibility around start and finish times for the right candidate Ideal for those seeking a better work-life balance or needing flexibility around family commitments Benefits £23,000 annual salary Four-day working week Flexible working hours 22.4 days annual leave, increasing with service Christmas shutdown Workplace pension Free on-site parking Nearby Park & Ride links Casual dress code Full training provided Opportunity to develop and take on additional responsibilities over time