Private Leakage Technical Assistant

Powered by Water, Driven by Purpose

At Bristol Water, we’ve been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

We're looking for a proactive and customer-focused Private Leakage Technical Assistant to support the delivery of our private leakage programmes and help customers resolve leakage issues effectively and efficiently. This is a varied role that combines customer service, administration, coordination, technical support and field-based activity. You'll support the management of private side leakage cases, coordinate repair activities, assist with legal enforcement processes and work closely with customers, contractors and operational teams to ensure leakage issues are resolved promptly.

You will play a key role in supporting Bristol Water's Leak Stop Scheme, helping customers navigate the repair process while ensuring regulatory requirements and service standards are met.

• Support the coordination and administration of Bristol Water's Leak Stop Scheme.

• Manage and progress private leakage cases, enquiries and customer requests.

• Coordinate customer leakage repair works and contractor activities.

• Issue and administer legal notices relating to leakage under the Water Industry Act 1991.

• Provide technical guidance and support on customer leakage matters.

• Plan and schedule customer appointments and inspection rechecks.

• Investigate and resolve customer complaints relating to private leakage.

• Maintain accurate records across company systems including SAP and mobile scheduling platforms.

• Liaise with internal departments, contractors, local authorities and stakeholders.

• Assist with onsite leakage assessments and customer engagement activities when required.

• Support wider leakage reduction initiatives and performance targets.

• Promote a strong health, safety and environmental culture.

• Strong customer service and communication skills.

• Previous experience in a busy operational or administrative environment.

• Experience working with field-based operational teams.

• Excellent organisational and planning skills.

• Ability to build effective relationships and influence stakeholders.

• Experience producing reports and handling detailed information.

• Computer literacy and confidence using multiple systems.

• Self-motivated with the ability to work independently.

• Full UK driving licence.

• A-Level education or equivalent.

• Customer-focused approach with a problem-solving mindset.

• Knowledge of the Water Industry Act 1991.

• Experience with leakage management processes.

• Understanding of water industry operations.

• Experience using SAP, GIS, telemetry or related systems.

• Knowledge of leak detection methods and equipment.

• 23 days annual leave (plus bank holidays), increasing with service

• Holiday buy and sell scheme

• Annual company bonus scheme

• Competitive pension with company contribution matching

• Life Assurance

• Group Income Protection

• Enhanced family leave policies

• Employee share schemes

• Free annual flu vaccinations

• Employee Assistance Programme

• Free on-site parking at Bristol headquarters

• Cycle to Work scheme

• Car share scheme

• On-site canteen

• Give As You Earn charity scheme

• Paid volunteering day

• Access to a wide range of retail discounts

Closing Date:
Monday 16th November 2026

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.