Customer Service Advisor

Customer Service Advisor
Temporary
£19 Umbrella
Bristol

Hamilton Woods Associates are currently recruiting for a Customer Service Advisor on a temporary basis an organisation to manage customer service enquiries received via email and telephone.

Duties of the Customer Service Advisor role will include, but is not limited to:

Manage customer service enquiries received via email and telephone, resolving issues promptly and efficiently in line with agreed SLAs to ensure a positive customer experience.
Instruct subcontractors to undertake remedial works, monitoring progress and following up to ensure timely completion.
Proactively manage outstanding remedial works, taking appropriate action to ensure completion within the 28-day target wherever possible.
Deliver exceptional customer service, demonstrating empathy, professionalism and understanding throughout the customer journey.
Maintain effective communication and strong working relationships with internal departments to ensure a coordinated approach to customer service.
Undertake general administrative duties, ensuring all customer records and database systems are accurate and kept up to date.
Monitor and maintain customer service KPIs in accordance with company standards and performance expectations.
Maintain a thorough understanding of company Health and Safety policies and procedures, ensuring compliance at all times.

Essential Requirements for the Customer Service Advisor:

Previous customer service experience
Organisational skills

To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job r. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful