Placement Coordinator

Location

Bristol

Fixed Term Contract

Reporting to the ITT Placement Manager, the Placement Coordinator is an integral part of Early Year Initial Teacher Training provision and will be responsible for securing nursery and school placement settings, employers and candidate matching through efficient coordination of the learner journey, effective support and coordination services, and other team responsibilities that will change on need. Coordinators will work closely with their team, Candidate Support Managers, and Sales, Marketing, Partnerships and Finance teams to ensure an outstanding end‑to‑end experience for participants.

Cross‑team collaboration is essential.

• Develop and maintain strong, professional working relationships with customers, clients and other third parties
• Carry out engagement calls with both applicants and employers
• Follow up on completion and carry out quality checks of teacher trainee profiles and the trainee directory
• Proactively recruit schools, monitor job boards and follow up on leads as directed by the Placements Manager
• Organise and arrange main and contrasting EYITT placements, including compliant paperwork, contracting external examiners, and liaising with schools to arrange EYITT school visits
• Act as point of contact for all EYITT trainees and school/delivery partner contacts to ensure a consistent and quality service is delivered
• Monitor, collate and analyse data regarding school‑based training experience through surveys from both mentors and trainees
• Respond to enquiries through various platforms including Zendesk, email and phone calls, ensuring they are acknowledged and dealt with promptly, efficiently and courteously
• Work with colleagues to document and improve processes
• Take ownership of and provide visibility into progress towards KPIs
• Demonstrate values including working collaboratively, striving for excellence, acting with integrity, and undertaking continual learning
• Adhere to Best Practice Network and Supporting Education’s policies and standards
• Build and maintain strong relationships with placement schools to secure repeat placements and expand our network of partnerships
• Use excellent written and spoken English with strong attention to grammar and clarity for client‑facing interactions

Any other duties as may be required.

• Degree or equivalent
• Evidence of CPD and proven customer service-related experience
• Excellent customer service manner, both written and spoken
• Ability to organise, plan and prioritise time and tasks effectively
• Work well under pressure, able to deal with issues as they arise
• Strong organisational, analytical and decision‑making skills
• High numerical and literacy competence
• Accurate and detail‑oriented approach
• Proficiency in MS Office and Teams
• Understanding of the wider education and schools’ landscape, and affinity for the Education & Skills sector

• Passion for learning, inclusive and supportive attitude
• Responsive to student, employer and community needs
• Striving for the highest standards, professional and enterprising mindset
• Innovative, creative mindset with ability to solve problems
• Friendly and welcoming demeanor

• 28 days holiday, plus an extra day for each year with us (up to 33 days) plus bank holidays
• Health Cash Plan after probation, including private GP access
• Free life insurance from day 1 covering up to four times your salary
• Matching pension contributions after three months
• Flexible benefits after probation (extra holiday, dental, healthcare top‑up, bike, gym, electric car)
• Learning and development opportunities
• Volunteer days – 3 paid per year, 2 for Education

Employment offers are subject to satisfactory vetting checks in line with the latest guidance and legislation. Candidates must already have the right to work in the UK; we cannot provide sponsorship for visa applicants.