Funding Data Coordinator

About us

We’re a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE’s ‘Golden Thread’ (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

Reporting to the Funding Data Manager, the Funding Data Coordinator role is integral to the delivery of high-quality programmes and requires excellent customer service, efficient coordination of the learner journey and effective support and coordination services. Within the team you will be designated certain areas of responsibility that will change dependent on the needs of the team, the business and your own professional development.

Funding Data Coordinators will work closely with their team, Delivery Managers, and the Sales, Marketing, and Finance teams to ensure the timely resolution of all kinds of funding issues including:

• Mismatches in the Digital Apprenticeship Service's funding records
• Changes of employer for apprentices on programme including changeover of funding, closedown, and contract management & compliance
• Processes around Return To Learning including liaising with internal delivery teams and processing necessary funding amendments
• Timely management of cohorts in the Digital Apprenticeship Service following apprentices' First Day Of Learning
• General assistance for inbound queries i.e. through phone lines or livechat

• Respond to enquiries through various platforms including Zendesk, email, and phone calls.
• Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously.
• Process and own Data Locks and Changes of Employer from creation to resolution.
• Liaise with tutors and apprentices to ensure Return To Learning meetings proceed in a timely manner.
• Support the delivery workforce as appropriate.
• Work with colleagues to document and improve processes
• Take ownership of and provide visibility into the progress towards KPIs
• Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning
• Adhere to Best Practice Network and Supporting Education’s policies and standards

About You:

• Be reliable, hardworking and professional
• Have proven customer service-related experience
• Possess an excellent customer service manner, both written and spoken
• Have the ability to organise, plan and prioritise time and tasks effectively
• Work well under pressure with the ability to deal with issues as they arise
• Be highly competent using MS Office and Teams
• Demonstrate accuracy and attention to detail
• Highly numerate and literate
• Creative, innovative and able to solve problems

• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
• Health Cash Plan, once you’ve passed probation, which includes access to a private GP
• From day 1, free life insurance covering up to x4 your salary
• We’ll both add money into your pension pot after 3 months
• Choose what flexible benefits you want after you’ve passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
• Learning and development opportunities
• Volunteer days – 3 paid volunteer days a year, with 2 dedicated to Education

By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.

Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.