Learning Support Advisor — Student Success Champion

Learning Support Advisor - Job Description

Location: Bristol, United Kingdom

Salary: £26,300 to £28,800 per annum (FTE)

Job Type:Term Time Only (40 weeks per year), 30 hours per week

At Access Education Group, we are dedicated to empowering learners and supporting educational excellence across the UK. Our commitment to providing tailored learning solutions and outstanding support services helps students and educators alike achieve their full potential. We’re seeking two passionate and organised Learning Support Advisors (LSAs) to join our Norwich team and play a pivotal role in enhancing our learners’ experience.

Both roles are term time only (40 weeks per year) and 4 days/30 hours a week, although days vary for each position.

As a Learning Support Advisor, you will be the first point of contact for learners and educators, providing expert guidance, administrative support, and ensuring smooth delivery of learning services. Your role is essential to our success in delivering quality education and fostering an inclusive, supportive learning environment.

Please note, this role is Term TIme Only and is dependant on continued receipt of external funding. The funding is provided as long as we are engaging Higher Need students at the college . While we do not anticipate changes of this nature occurring, we wish to be fully transparent.

• Provide timely, clear, and friendly advice to learners and staff regarding course information, support services, and enrolment procedures.
• Manage and maintain accurate learner records and databases in compliance with data protection regulations.
• Coordinate with academic and administrative teams to ensure seamless communication and service delivery.
• Support the development and implementation of learning resources and materials as required.
• Assist with organising events, workshops, and assessments to enhance the learner experience.
• Identify and elevate issues or concerns to senior staff, ensuring appropriate support is provided promptly.
• Contribute to continuous improvement initiatives by gathering feedback and suggesting enhancements to learning services.
• Maintain up-to-date knowledge of educational policies, funding guidelines, and sector developments relevant to the role.

A typical day may be supporting students with additional needs on both a 1:1 and shared support basis. Providing in-class academic support, promoting independence, adapting learning where appropriate, assisting with emotional regulation and wellbeing, facilitating access to the curriculum, liaising with teaching staff, and helping students develop the confidence and skills needed to succeed both in college and beyond.

• Previous experience in a customer service or administrative role within the education or teaching sector is highly desirable.
• Strong communication skills, both written and verbal, with a friendly and approachable manner.
• Excellent organisational skills with the ability to manage multiple tasks efficiently and meet deadlines.
• Proficient IT skills, including Microsoft Office applications and learner management systems.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
• A genuine passion for education and supporting learners from diverse backgrounds.
• Basic knowledge of data protection legislation and safeguarding principles is advantageous.
• A background in games/ media/ software is desirable.

• Competitive salary within the range of £26,300 to £28,800 per annum (FTE).
• Generous holiday entitlement and bank holidays.
• Access to professional development and training programmes.
• Supportive and inclusive working environment.
• Employee assistance programme and wellbeing initiatives.
• Contributory pension scheme.

Joining Access Education Group means becoming part of a dynamic and forward-thinking organisation committed to making a real difference in education. Your role as a Learning Support Advisor will be vital in supporting learners’ journeys and helping to shape successful futures. If you are motivated, organised, and passionate about education, we would love to hear from you.

Access Education Group is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.