Mobile Technical Trainer & Product Support

Job Title: Mobile Technical Trainer & Product Support

Department: Training, Sales & Marketing

Reports to: Training Manager

Salary: £40,000

Hours: 37.5 hours (weekend work and overnight stays required)

The Mobile Technical Trainer & Product Support role is a key position within the GYSUK Training, Sales & Marketing team. The role exists to develop customer knowledge, grow product awareness and provide practical, credible field support across the UK and Ireland.

The trainer is the custodian of the GS Yuasa mobile training van, a purpose built and highly customised vehicle fitted with the latest technology to showcase our products, diagnostics and new approach to the sector. Using this platform, the trainer will deliver engaging, memorable and educational sessions to audiences who are already experienced in the trade, and will give them something genuinely new.

The core requirement is a strong understanding of the automotive aftermarket. Full training will be provided on the complete GS Yuasa product range, including the industrial and standby power sector.

• Talk to anyone. Be comfortable communicating at every level, from technician on the workshop floor to managing director in the boardroom.
• Be memorable. Build accelerated rapport quickly, leaving customers with a memorable and positive impression of GS Yuasa on every visit.
• Educate the educated. Be compelling in front of an audience that is already trained and knowledgeable, teaching them something new about our technologies and our approach to the sector.
• Want to be out there. Be hungry to get on the road, meet multiple customers a day and travel extensively across the UK and Ireland, including overnight stays.
• Know the aftermarket. Have a background in the automotive aftermarket, most likely from a battery distribution business, a motor factor or an automotive technical role.

• Deliver face to face training across the UK and Ireland using the GS Yuasa mobile training van, to audiences of varying sizes and experience levels.
• Deliver remote and virtual training sessions when required.
• Take ownership of the mobile training van, its technology, demonstration equipment and training materials, keeping everything to the highest presentational standard.
• Provide technical support and troubleshooting for customers and the sales team, including on-site visits.
• Provide a confident technical presence at customer events, exhibitions, roadshows and marketing activities.
• Support marketing initiatives with technical content for industry publications, social media and GYTV.
• Feed customer insight, competitor activity and product feedback from the field back to the sales, marketing and product teams.
• Maintain high standards of customer service and represent GS Yuasa professionally at all times.

• Frequent travel, including overnight stays, and occasional weekend work at events.
• Confident in driving a light commercial vehicle.
• Other duties as required and directed by operational requirements.

• Understanding of the automotive aftermarket and of automotive maintenance and repair.
• Working knowledge of vehicle electrical systems, battery technology and electrical diagnosis, including the use of modern automotive equipment.
• Experience gained in a battery distribution business, motor factor or automotive technical role.
• English and Maths at Level 2 or equivalent.
• Competent user of Microsoft Office, including Outlook, Word, Excel and PowerPoint.
• Full UK driving licence.

• A recognised Level 3 qualification in Automotive Maintenance and Light Vehicle Repair or equivalent.
• Previous experience delivering training or presenting to trade audiences. Full train the trainer support will be given to the right candidate.
• Knowledge of the industrial, standby and fire and security battery sectors. Training will be provided.

• Approachable, confident and charismatic communicator, both written and verbal.
• Analytical, inquisitive, organised and driven.
• Comfortable working autonomously in a mobile role, and collaboratively within a fast moving team.
• Professional and composed under pressure in a constantly evolving industry.
• Genuine willingness to learn the full GS Yuasa product and service portfolio.

This role involves:

Regular overnight stays throughout the year and weekend work which will be compensated with time off in lieu

Occasional full…