Drone Pilot, Client Support Specialist

• Provide first-line (level
  1) technical support to clients using our drone systems and the Dhalion platform
• Troubleshoot client queries relating to drone operations, data upload and processing, and reporting
• Track and manage support queries through to resolution, and keep clients updated
• Feed customer and product feedback back into the product roadmap
• Fly commercial drone inspection missions, primarily on wind turbine blades and other large assets, as part of the Ops team
• Maintain CAA compliance, Operations Manual standards and H&S practice across deployments
• Support R&D testing of new drone hardware and software
• Act as a trainer: train and mentor other pilots on our systems and procedures

• Certified UAV pilot (NQE qualification or equivalent), with 2+ years of commercial drone flying experience
• Experience in a client-facing role, with the ability to build rapport, manage expectations and communicate clearly across a range of stakeholders
• Strong interpersonal skills and confidence interacting with and supporting clients
• Comfortable with H&S management and Operations Manual compliance on deployments
• Full UK or EU driving licence
• UK or EU right to work
• Willing to travel for deployments and client training, with reasonable notice
• Experience flying around wind turbines or other large assets
• GWO certificates (Working at Heights, Fire, First Aid) or Authorised Technician qualification
• Experience training or mentoring pilots, technicians or clients
• Experience processing or interpreting drone inspection data and defect detection
• Wind Turbine Safety Rules (WTSR) knowledge
• Experience in a technical or customer support role, comfortable explaining technical issues to non-technical clients
• Other European language skills
• Experience designing, assembling or maintaining drones

Demonstrates expertise as a Certified UAV Pilot with extensive experience in commercial drone operations, client support, and compliance with H&S management and Operations Manual standards. Proficient in training and mentoring others while effectively communicating technical information to diverse stakeholders.

• Certified UAV Pilot
• Commercial Drone Flying Experience
• Client-Facing Role Experience
• GWO Certificates
• Wind Turbine Safety Rules Knowledge

• Drone Operations
• Data Upload and Processing
• Defect Detection
• Technical Support
• Drone Inspection
• Designing Drones
• Assembling Drones
• Maintaining Drones
• Training and Mentoring
• H&S Management

• Interpersonal Skills
• Communication Skills
• Rapport Building
• Expectation Management
• Confidence

• NQE Qualification
• GWO Certificates
• Full UK or EU Driving Licence

• CAA Compliance
• Operations Manual Standards
• Wind Turbine Inspection
• Client Training
• European Language Skills

• Dhalion Platform
• Drone Systems