Customer Service Operative

Deliver with pride—complete every repair with care and professionalism.

As a Customer Service Operative at Hill, you’ll play a vital role in supporting customers during their warranty period. You’ll carry out high-quality repairs across our developments, resolving issues efficiently and respectfully while ensuring customers feel informed and reassured.

You’ll also act as a role model to other operatives—observing work quality, supporting consistency, and contributing to our commitment to delivering five-star service every time.

• Carry out defect repairs during the warranty period, aiming for first‑time resolution
• Keep customers informed and deliver a courteous, professional service on every visit
• Maintain a clean, tidy and respectful working environment in customer homes
• Communicate clearly with Customer Service Coordinators about progress or delays
• Conduct safety checks and work to RAMs, ensuring safe and compliant practices
• Provide feedback on operative performance and mentor junior colleagues
• Monitor and manage materials to reduce waste and support efficiency
• Carry out vehicle checks and ensure tools and equipment are maintained properly
• Record time and cost data accurately, following agreed processes
• Support improvements in quality, consistency and service delivery

• Strong multi‑skilled trade background with experience in residential settings
• Demonstrated commitment to delivering high-quality customer service
• Knowledge of RAMs, health and safety procedures, and lone working practices
• Experience working with house builders or within property services
• Confident communicator with good time management and problem‑solving skills
• Proactive, self‑motivated and able to work independently
• Neat, presentable and professional with a positive, solutions‑focused attitude
• Comfortable supporting and mentoring others to uphold high standards

• 26 days holiday
• Private healthcare and wellbeing platform
• Hill Incentive scheme and retail discounts
• Volunteering days and continuous learning opportunities
• A high‑performing and supportive team culture
• Competitive salary and package

At Hill, we offer more than just a job — we offer the opportunity to make a real and lasting impact. Every person here contributes to delivering sustainable, high‑quality homes and shaping vibrant communities across the UK.

Our culture is underpinned by our values:

• Ambition – we set bold goals and support each other to exceed them
• Impact – we focus on delivering meaningful outcomes
• Agility – we move quickly, adapt confidently, and embrace change
• Collaboration – we work together to achieve more, sharing success along the way

As a privately owned business, we’re able to move with pace and purpose. We invest in people, support career growth, and empower individuals to lead from wherever they stand. Hard‑working, driven people thrive here — and are recognised for what they deliver and how they deliver it.

Join Hill and be part of a forward‑thinking, values‑led team. Together, we’re not just building homes — we’re building a lasting legacy.

We are proud to be a Disability Confident Employer
. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process.