Case Manager

Case Manager

£26,500 to £30,000 plus performance‑based incentive scheme after probation, with excellent benefits and progression opportunities (Work Level 6B)

Monday‑Friday, 37.5 hours

Manchester, Stratford‑Upon‑Avon, Bristol – You'll complete your 6‑month training at one of our offices, then you'll have the option to work in a hybrid way.

We're looking for Case Managers to join our Co‑op Legal Services probate team. You don't need legal experience for this role, as we'll provide full training to get you up to speed. All you need is experience in customer service from a wide range of industries.

If you're looking to explore the route of qualifying through the SQE, this role counts as qualified work experience.

• Take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers
• Be supported by the latest technologies, including AI, to assist you in the management of files
• Work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances
• Use a case management system to manage your work, ensuring it is accurate and up to date
• Engage with third parties, in particular financial institutions and government bodies
• Prepare the forms and documents required to keep cases moving forward and keep track of financial transactions

• Experience delivering high‑quality customer service with regular client communication and query resolution from any industry (e.g. retail, telephony, recruitment, insurance, finance, etc.)
• Excellent customer service skills with the ability to put the customer's interests at the heart of what you do
• IT proficiency and the ability to learn new systems quickly
• Great organisational skills and ability to manage workload and prioritise in a fast‑paced environment
• Strong verbal and written communication skills with confidence to speak to clients on the phone
• A keen eye for detail and accuracy

• A pension with up to 10% employer contributions
• Incentive scheme up to 10% after probation depending on performance
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• 30% discount on Co‐op products and 10% off other brands
• Early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Coaching, training and support such as study leave to develop skills and progress career
• Cycle‑to‑work scheme

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Co‑op does not offer visa sponsorship for this role.