Senior Risk and Controls Manager

Location: Bristol

Description: Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply.

We'd love to hear from you!

As Senior Client Risk and Controls Manager, you will be leading a team of risk managers and analysts, coaching and mentoring the team and organising workloads and activity. The role involves working with leaders across our Client business area to embed risk and control activity, championing a risk culture within the function and ope rationalising the risk maturity program. You will drive compliance with relevant policies and standards, working closely with 2nd and 3rd line functions to align wider risk and control activity.

Leading a team of individuals to deliver the risk maturity programme of work and embed a culture of risk‑based decision making to enhance business performance. Embedding frameworks to support the development of robust risk and control management practices. Organising regular and routine RCSA activity, including continual development of RCSA quality. Evolving strategy and tooling to capture and track remediation activity, including regulatory initiatives.

Working with peers, the Head of Client Risk & Controls and 1

GRC teams to ensure risk events are managed appropriately within Client, including adherence to SLAs and root cause analysis provision. Shaping the alignment of key activities with required controls across Client. Embedding initiatives to continually enhance Risk Culture through all activity. Embedding compliance risk standards and governance within Client function and escalating any issues or incidents to the relevant stakeholders. Working with the Risk, Compliance Monitoring and Internal Audit Teams to facilitate the audit and review process for Client, collaborating across Operations and Digital risk teams to ensure consistency where required.

Enhancing reporting, including risk profiling as part of Client risk and controls developments. Organising the maintenance of the relevant L2 risk appetite metrics, ensuring efficient sourcing of data and commentary for reporting and working with the team for committee/MI production.

Substantial experience in risk and control management, preferably in the financial services sector. Knowledge of enterprise risk management, frameworks and regulations. Excellent leadership skills and focus on the greater good. Excellent stakeholder management and communication skills, both oral and written. Ability to influence and negotiate at all levels. Strong analytical and problem‑solving skills, and ability to use data and insights to drive change and improvement.

Highly organised and able to prioritise and manage the workload for self and others. Proactive, resourceful and able to use initiative. Strong commitment and drive, and demonstrable enthusiasm for risks and controls. Confident and able to see the big picture. Reporting and presentation skills, and ability to use various tools and systems. Strong interpersonal skills and ability to work collaboratively in a team.

The interview process will include two stages with technical and leadership‑based questions and a task.

This is a full‑time, permanent role working 37.5 hours per week. Hybrid working is available, with a minimum of two days in our central office.

• Discretionary annual bonus and annual pay review
• 25 days holiday plus bank holidays and 1‑day additional Christmas closure
• Option to purchase an additional 5 days holiday
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4× salary core level of cover)
• Private medical insurance
• Health care cash plans – including optical, dental, and outpatient care
• Health screening programme –…