Customer Due Diligence Specialist

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We are recruiting for an AML and CDD specialist to join our Risk Operations team. The team is responsible for the onboarding and ongoing monitoring of the company’s business relationships and supports the wider Risk and compliance function on business protection projects and activities. This is a hybrid role where you will be expected to be in the Bristol office at least 1 day per week.

• To undertake customer due diligence reviews, gathering required documentation and completing a risk assessment for clients, suppliers and partners at onboarding and review stages of the relationship.
• To ensure that information provided by the applicant is relevant, complete, and fit for purpose and risk decisions are made in accordance with company policy.
• To investigate screening alerts (covering sanctions, politically exposed persons, adverse media or ESG / reputational concerns).
• To provide clear and accurate audit trails for CDD / KYC files.
• To raise potential KYC concerns (AML, CTF, regulatory) to the MLRO and to report all cases of suspected financial crime to the Financial Crime Team.
• To elevate complex issues to the management team with suggested proposals on the course of action.
• To build and maintain strong relationships across the business, acting as a point of contact for business acceptance and ongoing monitoring queries.
• To review departmental business processes and training material to ensure they are fit for purpose.
• To promote a positive compliance and risk culture across the business by providing training and coaching sessions.
• To coordinate with the Credit Analysts to complete tasks and documentation in a timely manner to achieve service level agreements.
• To achieve defined quality and efficiency standards within the decision‑making process.
• To participate and support as necessary on any relevant risk and compliance projects or work streams.

• Minimum of 1 year’s practical experience completing CDD within industry.
• Extensive KYC / CDD knowledge and experience for different legal entity types, including knowledge of company structures and financial accounts.
• Use of industry tools within an operational role such as World Check, Lexis Nexis.
• Demonstrated good technical knowledge of Financial Services and Money laundering Regulations.
• Excellent verbal and written communication including the ability to effectively communicate and justify business acceptance decisions to partners and handle challenging conversations.
• Proactive time‑management and organisation skills with the ability to juggle priorities to meet deadlines and work to service level agreements.
• Strong analytical ability required with a structured approach to work and superb attention to detail.
• Good IT literacy with Microsoft Excel.

• Salary between £33,000 - £38,000.
• Generous contributory pension scheme.
• 25 days holiday, in addition to bank holidays.
• Volunteering days to assist in charity work.
• Sustainability Initiatives.
• Holiday buy/sell (subject to conditions).
• Travel Insurance (cost associated).
• Dental Insurance (cost associated).
• Flexible working options available.
• Eligibility for Annual Bonus Scheme.
• Study support (where applicable).
• Enhanced parental leave.
• Generous Employee Referral Scheme (£1000).
• Cycle2work Scheme.
• Free breakfast/fruit in the Bristol office.
• EV charging points, bike storage, shower & changing facilities, car parking.

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!

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