Senior Servicing Specialist

Job title: Senior Servicing Specialist

Location: Remote

Salary: £35,000 to £55,000 depending on experience

Hours: Monday to Friday 9 am to 5:30 pm

Benefits:

• 25 days annual leave, plus bank holidays; increasing by 1 day per year worked, up to a maximum 30 days
• Option to buy/sell up to 3 days' holiday
• Death in Service at 4 × salary (from day one of employment)
• 5-year, 10-year and 15-year excellent service awards
• Car parking (limited onsite or, if offsite, cost of parking refunded)
• Employee Assistance Programme
• Active charity support (non-mandatory)
• Monthly mindfulness sessions
• Complimentary Christmas/summer parties/Team evenings and social events
• Company BBQs on HQ sun terrace
• Daily fruit bowl, healthy snacks, and coffee machine/tea
• Paddleboards for free hire/Office table tennis.
• Workplace pension scheme

About the Role of Senior Servicing Specialist:

As a Senior Servicing Account Manager, you will take ownership of complex and high-risk loan cases within the servicing function, with a strong focus on arrears management, recoveries, and enforcement. Experience with in bridging finance is essential, as you will be working across short-term, fast-paced lending scenarios.

You will proactively manage borrowers in arrears or default, working closely with legal representatives, receivers, and third-party stakeholders to deliver the best possible outcomes for the lender.

Responsibilities for the position of Senior Servicing Specialist:

• Service and monitor a portfolio of UK bridging loans, tracking performance and repayment ability
• Manage arrears and enforcement actions, including possession, LPA receivership, and litigation
• Negotiate with borrowers and guarantors to achieve sustainable repayment solutions
• Produce loan performance reports and MI for senior management
• Liaise with borrowers, partners, and third parties to progress cases effectively
• Assess and recommend lender consent items across loan and real estate matters
• Provide expertise on arrears and recoveries, supporting wider servicing teams
• Identify and elevate risks, ensuring decisions align with policy and commercial objectives
• Contribute to process improvements to enhance efficiency and customer outcomes

Experience required for the position of Senior Servicing Specialist:

• Extensive experience in loan servicing, recoveries, or collections within bridging or specialist lending
• Excellent negotiation and borrower engagement skills, with the ability to balance firm commercial decisions with fair treatment.
• Strong stakeholder management skills, particularly in working with legal advisers, receivers, and valuers.
• Analytical and detail-oriented, with the ability to assess risk and recommend recovery strategies.
• Proficiency in Microsoft Office and loan management systems.
• Strong organisational skills.
• Strong IT skills with knowledge of loan management/CRM systems.

For more information regarding the role of Senior Servicing Specialist, please contact us.