Customer Due Diligence Analyst

We’re looking for a Customer Due Diligence Analyst to join our Risk Operations team at the Lyde Green, Bristol (BS16 7LB
) office. Your responsibilities will involve assessing applications, managing due diligence activity and supporting effective risk management in a fast‑paced, regulated environment.

• Perform KYC and Due Diligence on new customer onboardings, including periodic and event‑based reviews for regulated and non‑regulated customer types.
• Conduct PEP, sanctions, and adverse media screening using industry‑recognised tools.
• Request and analyse customer documentation, including structured data and financial statements, to evaluate risks and issue an onboarding risk rating.
• Produce a robust audit trail on all parts of application decisions, ensuring outcomes are compliant with onboarding policies and procedures.
• Deliver operational effectiveness by achieving productivity and quality targets and key business objectives.
• Communicate with internal and external customers to resolve KYC / CDD queries in a timely manner.
• Coordinate with the Senior Risk Operations Analyst for workflow prioritisation and escalations to meet agreed service level agreements.

• Strong experience in KYC/CDD, including complex client structure knowledge gained in a financial services organisation.
• Ability to interpret financial documents and analyse ownership and control structures accurately.
• Technical proficiency in data utilisation, dissemination and decisioning for risk assessment.
• Strong analytical and investigative skills with high attention to detail in documenting findings.
• Confident communicator, capable of interacting with internal stakeholders and external customers to resolve queries.
• Ability to work efficiently in a high‑volume, fast‑paced environment while maintaining high quality standards.

• Salary: £28,000–£32,000 per annum, depending on skills and experience.
• Competitive pension scheme.
• Annual salary review and bonus scheme.
• Give As You Earn (GAYE) scheme.
• Employee referral scheme (£1,000).
• Retail discounts programme.
• Gym Flex membership options.
• Cycle to Work scheme.
• Health & Wellbeing:
  Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.
• Time Off & Work–Life Balance: 25 days annual leave + an additional Celebration Day, 37.5‑hour week (Monday‑Friday, no weekends), holiday buy & sell scheme, volunteer days, time allocated for personal development, study support (where applicable).
• Workplace and On‑Site Facilities:
  Free parking, EV charging points, bike storage & shower facilities, complimentary breakfast, staff and social events.

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace, so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!