Client Cash Assistant

Client Cash Assistant

Department: Business Services - Finance

Employment Type: Permanent

Location: Bristol

To support the Client Cash team in their duties of providing services to the business relating to all incoming and outgoing payments made from our various client accounts and all associated tasks and responsibilities.

Working in a rota with other team members to include, but not limited to, the listed tasks:

• Understand the rules of dealing with funds we hold on behalf of a client
• Understand which banks each of the accounts is held with and access multiple banking platforms to review incoming and process outgoing payments
• Review of daily bank statements and internal notifications to identify funds coming into our client accounts and allocating to the correct client matter
• Placing unidentified funds into suspense accounts and carry out various investigations to identify where funds belong
• Liaise with our internal Office of the General Counsel regarding unidentified funds which need to be returned
• Manage our suspense spreadsheet including investigating any receipts, updating transactions with notes, return payments where appropriate
• Liaise with the banking institutions we bank with regarding queries
• Monitor and action requests, respond to queries in the various teams mailboxes
• Receive, check and process requests for outgoing client payments using our payment portal or cheque printers
• Produce a weekly stats report and rota for payment approvers
• Review and action daily breaches report (where funds are paid into the wrong account)
• Make and receive phone calls to Partners, Fee-earners, secretaries and external callers regarding notifications and queries
• Calculate interest on client funds where required
• Process transfers of funds between accounts where required
• Any other adhoc duties as required

• Have experience working in a very busy Finance dept
• Be able to master and work with multiple IT systems
• Be used to dealing with large volume workloads and be able to work to strict deadlines
• Display accuracy and attention to detail
• An ability to communicate effectively and to build strong working relationships with both team members and internal clients
• Ability to respond speedily and accurately to both internal and external customers’ demands in a confident, efficient manner
• Be able to use initiative based on knowledge experienced through the work
• IT literate
• Flexibility with regard to hours and travel

As a Disability Confident Scheme employer, we’re committed to providing an inclusive and accessible recruitment process. If you need any reasonable adjustments at any stage (including the application, assessment or interview process), please contact  in confidence with the vacancy reference in the subject line, and we’ll be happy to help.