Senior Pensions Administrator

About XPS Group

XPS Pensions Group is no ordinary company. We've earned numerous awards and accolades, making us an industry leader in Pensions Consultancy. As the largest pure pensions consultancy in the UK, we are a team of approximately 2000 employees spread across 15 locations nationwide. Listed on the London Stock Exchange Main Market, we pride ourselves on our ability to think and act differently, offering expert advice to over 1600 pension schemes and administering pensions for over 1,000,000 members.

Location: Bristol

Grade: Consultant

Employment Type: Permanent (Hybrid)

Reference: REQ
003661

Our teams of pension administrators provide services to a wide range of trust‑based company pension schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes. Our range of pensions administration services include scheme administration, communication, scam identification, payroll services, pension scheme accounting, de‑risking projects, technical consultancy.

Our administrative approach is scheme‑based; one team is responsible for every aspect of each client’s service, enabling us to build the best possible relationships and provide the clarity of focus each scheme deserves.

Ultimately, pension schemes are there for their members; we place just as much emphasis on delivering excellent customer service as we do on technical proficiency and quality control.

• Training of other team members
• Assisting less experienced team members
• Checking and authorising other team members’ work
• Meeting deadlines
• Calculation and payment of scheme benefits in accordance with the Rules
• Maintenance of membership records and other documentation
• Understanding and application of benefit structures, Trust Deed & Rules, current pensions legislation, PSO and Disclosure requirements
• Project work as directed by Team Leader or Manager
• Liaison with Client, Scheme Actuary, Consultants, Providers, Pension Payroll Members and third parties
• Provision of technical information both verbally and in writing
• Compliance with ISO and AAF accreditations
• Completing updates to the database to ensure that records are accurately maintained
• Dealing confidently with member enquiries by phone, email, and letter
• Providing general support to the Administration team/manager
• Ensuring that work is prioritised correctly so that target dates are met
• Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.

• Previous experience within a similar role dealing with DB schemes
• Experience with in the pensions’ industry
• Able to demonstrate ownership, responsibility, and accountability for self
• Be organised, methodical and logical in approach to delegated responsibilities
• Able to assist with developing a culture of high standards, excellent quality and customer responsiveness
• Able to develop administrators and administrative processes
• Be well organised and be a point of reference for knowledge
• Able to plan and then be flexible with that plan
• Be proactive, having drive and commitment
• Able to communicate effectively
• Has a can‑do attitude and takes pride in work
• Pays attention to detail
• Computer literate in the use of MS Office products, such as Excel and Word

• Strong Maths and English GCSE or equivalent qualification – minimum grade C/5 or equivalent
• Ideally educated to A Level (or equivalent) stage, although those deemed qualified by experience will be considered.
• Studying for or a willingness to study for a relevant pension’s qualification e.g. CPC/QPA/DPC/RPC/APMI

• Good decision maker, able to recognise the impact of decision, having good judgement
• A problem solver, dealing with practical, people and political problems
• Able to delegate effectively
• Achieved some exam successes in professional qualifications such as PMI/QPA/RPC/DPC/DPA and actively working towards full qualification

Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life…