Commercial Relationship Manager

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‑standing relationships. We are also all about balance, so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

• Create and maintain a portfolio of Commercial Banking customers, achieving this through business development and promotion of the Metro Bank brand and products.
• Build key relationships with internal stakeholders.
• Maximise the customer relationship while being compliant during customer interactions with awareness of Treating Customers Fairly (TCF).
• Make lending decisions to support Metro Bank’s business objectives whilst reinforcing correct operational processes and ensuring we get things right the first time for the customer.
• Take responsibility for credit risk and financial crime risk of your portfolio.
• Generate new business.
• Support retail colleagues in local Stores.
• Leverage portfolio and relationship management experience.
• Track record of generating new business.
• Hit or exceed personal and business objectives.
• Take responsibility for risk and call out any concerns.

And... we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank, and have the ability to call out any concerns.

• Excellent communication and customer/client relationship management with an ethos of providing exceptional customer service.
• A self‑starter, motivated to meet or exceed your own personal and business objectives.
• Ability to build rapport internally and externally.
• Sound knowledge of commercial banking.
• Detailed knowledge and understanding of the products we offer.
• Ability to understand and write credit papers to the required level.
• Awareness of financial crime and what good looks like.
• Portfolio and relationship management experience.
• Track record of generating new business.
• Hit or exceed personal and business objectives.
• Perform any other duties reasonably falling within the role.

• A competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, an attractive pension scheme, healthcare, life assurance, and a number of colleague discounts.
• Training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).

We value diversity and encourage all applicants. We know that normal office hours aren’t always doable; while we can’t accommodate every flexible working request, we are happy to be asked. We welcome you to apply if you’re excited about working with us and feel you can meet the requirements – even if you’re not 100% there yet. Good luck!