Charge Back Specialist

CHARGE BACK SPECIALIST LONDON - 5 DAYS ONSITE 12 MONTH CONTRACT INSIDE IR £195 PER DAYThis is an opportunity to join a business at a pivotal stage in the evolution of its fraud function. You will play a key role in moving the organisation from a reactive approach to a more strategic fraud prevention capability, combining hands-on case management with process improvement and long-term fraud reduction initiatives.

The Company They are a well-established consumer-facing organisation with a significant eCommerce presence and high transaction volumes. Their focus is on delivering a secure and seamless customer experience while continuously strengthening fraud prevention capabilities. As part of a wider transformation programme, they are investing in improved processes, controls and frameworks to reduce fraud risk and chargeback volumes.

The Role and Deliverables Analyse fraud and chargeback case backlogs to identify recurring patterns, trends and root causes. Investigate and manage chargeback and product fraud cases, ensuring timely resolution and effective outcomes. Develop and implement fraud prevention frameworks, processes and controls to reduce future fraud volumes. Produce reporting and insights that support fraud strategy and operational decision-making. Collaborate with Fraud, Product and Operational teams to enhance fraud prevention capabilities.

Recommend and support the implementation of best practice fraud controls within an eCommerce environment. Your Skills & Experience Strong experience in chargebacks, payment fraud or fraud operations. Strong understanding of chargeback processes, dispute management and fraud investigation workflows. Ability to analyse fraud trends and identify opportunities for preventative action. Experience designing and implementing fraud controls, frameworks and operational processes. Background within eCommerce, online retail or high-volume transaction environments.

Strong analytical, stakeholder management and communication skills. Knowledge of card payment schemes, chargeback regulations or fraud monitoring tools is beneficial. Experience producing actionable fraud reporting and insights is advantageous.