Credit Controller

Location: West of England

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Tremendous opportunity for a Credit Controller on a 12 month fixed term contract, to work in our established Bristol based Head Office, located in Emersons Green Credit Control’s primary focus is on the collection of overdue balances, minimising potential credit losses, supporting vulnerable customers and the resolution of queries that are preventing payment.

Summary of Key Purpose Working with customers in financial difficulty to address missed payments, aiming to bring their payments up to date Identification of accounts where payment is unlikely, taking appropriate action to minimise potential losses, through early arrears management, debt and asset recovery to achieve high collection rates through regular proactive customer contact

Ensure prompt query resolution to facilitate payment

Demonstrate regulatory compliance to deliver good customer outcomes

Responsibilities

Optimising customer facing time to chase and collect overdue/missed payments via telephone, letter and email

Dealing with/solving queries on invoices with both internal departments and external customers

Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of available options

Deliver a high level of customer service

Complying with relevant policies and procedures that will stand up to scrutiny from Internal and external Audit Ability to build relationships at all levels, communicate effectively, build trust and influence stakeholders

Working alongside outsource and supplier partners to manage overdue/missed payments, debt and vehicle recovery (as required)
Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change

Skills & Experience Previous experience managing customers in financial difficulty/ collections and or credit Control Excellent communication skills: written, verbal, report writing and presenting

Excellent time management, planning and organisational skills

Self-motivated

Proven experience of working under pressure within a process driven role focused on daily KPI’sEvidence of sharing own experience and expertise

Sounds judgement and commercial awareness

Strong background of delivering excellent customer service

Competent user of Microsoft Office suite of applications e.g. Excel, Word This would be a 12 month fixed term contract until 31st October 2027

What we offer

Rewards & Financial Benefits Salary between £27,030 - £29,000 dependant on experience, Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000), Retail discounts programme, Gym Flex membership options, Cycle to Work scheme

Health & Wellbeing Life Assurance, Health assessment options, Travel insurance, Critical illness cover, Personal accident insurance.

Time Off & Work–Life Balance
25 days’ annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable).Workplace & On ‑ Site Facilities Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience and current hours don’t exactly align, we would encourage you to apply…